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About Us Netbal Factory Shop is dedicated to the needs of the customer and that they are satisfied with the service they receive.
Our Contact details:

Netball Factory Shop

P.O.Box 8029

Leicester

LE3 7AB

Email: shop@netballfactoryshop.co.uk

Tel: 0116 242 1067



Orders over £250 dispatched free of charge.International Orders will not qualify for free shipping.Postage charge to be confirmed.International orders are charged at carrier cost, we will inform you via email of charges before dispatch.

Should you decide to return goods ordered, unfortunately you may be charged 10% of the item/s value for restocking unless agreed in advance with our staff. Unfortunately personalised items cannot be returned

The postage is non-refundable.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.

We accept Switch, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling Orders placed within the Uk currently have one shipping option.
We will despatch your order as quickly as possible. Please allow 28 days for delivery.

Orders over £250 dispatched free of charge. International Orders will not qualify for free shipping.Postage charge to be confirmed.International orders are charged at carrier cost, we will inform you via email of charges before dispatch.

Should you decide to return goods ordered, unfortunately you may be charged 10% of the item/s value for restocking unless agreed in advance with our staff. Unfortunately personalised items cannot be returned

The postage is non-refundable.

You can contact us at:

P.O.Box 8029

Leicester

LE3 7AB
Delivery Schedule We deliver your orders soon as possible
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.

All other orders no tax will be charged.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We aim to provide a service that is inline with and improving on the best practices of the industry. Our priority is your satisfaction and we guarantee this within a reasonable time frame and expectations.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).
Reaching Us If you need to reach us, please email us at shop@netballfactoryshop.co.uk

Alternatively you can write to us at:

Netball Factory Shop

P.O.Box 8029

Leicester

LE3 7AB
Privacy Policy Netball Factory Shop does not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.
Returns Policy Cancellation of an Item within 7 days: The customer has the right to cancel an order they have received if this is done within 7 days of receiving the order. You can notify us of this by email or letter. If you decide to cancel the order the items will have to be returned by yourself at the customers cost to the following address:

Netball Factory Shop

P.O.Box 8029

Leicester

LE3 7AB


Postage charge to return an item has to be paid for by the customer.

Should you decide to return goods ordered, unfortunately you may be charged 10% of the item/s value for restocking unless agreed in advance with our staff. Unfortunately personalised items cannot be returned.

If an item has been personalised (I.E. If the item has been printed or is a bespoke made garment) you do not have the right to cancel the order.

The postage cost are non refundable if the order has already been dispatched

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms Goods will be charged to your account on the same day as shipping.